For many of us, this is a time of unprecedented turmoil, and while we may worry about things beyond our control, I want to assure you that Emarsys is ready to help you manage the things you and your business can control.
Emarsys is proud to be a core partner for thousands of brands around the world. We know that you rely on us for many of your key customer communication channels and that maintaining your ability to stay in touch with your customers is of the utmost importance during a time of uncertainty. Rest assured that we remain just as focused on your success today, and will throughout this period of turmoil, as we have at any other time. Your trust in us remains our greatest privilege.
No Down Time
The careful thought and effort we’ve invested over the years into building a resilient infrastructure for our customers puts us in a strong position to meet your needs today.
With multiple data centers in various regions around the world, we have the best cloud-based systems and ample redundancy to ensure our platform is available for you 24/7. And our experienced staff are here for you no matter the time of day or the region of your operations.
To ensure the safety of our employees and our customers, and to prevent any disruption to our people-powered services, all Emarsys employees have been equipped with secure laptops and trained for working remotely from home. While travel and in-person meetings have been reduced to a minimum, our staff is ready to stay in touch with clients via video and teleconferencing. In medium- and high-risk locations, we are actively encouraging employees to work remotely. Emarsys offices are also regularly treated with additional disinfection substances. Our employees have been advised to take protective hygiene measures and disinfectant hand wash gels have been distributed.
While this is certainly not a business-as-usual environment, we understand that our clients need to focus on maintaining stability in their businesses and that frequent, personalized communication with their customers continues to be a core requirement.
As always, it is our privilege to enable our clients to meet the needs of their businesses and their customers. Our team and our platform are prepared to respond to your requirements for agility and creativity in a challenging environment.
How Emarsys Leadership Is Taking Action
We are continuously monitoring the situation and have prepared alternative processes for all critical activities (from system operations to support and critical administrative processes). Our leadership team is holding weekly meetings to ensure we remain agile and prevent any disruptions to your business. We will continue to share updates as the situation evolves.
If you have any questions or concerns during this period we encourage you to contact us directly. We’re here 24/7 and ready to help our clients to keep serving their customers. We thank you for your continued trust in Emarsys.
You can contact us at any time via Zendesk, phone or email: https://help.emarsys.com/hc/en-us/articles/115003325469-Help-and-Support-at-Emarsys.
Our full Business Continuity Summary for COVID-19 is available upon request. Please contact your client success manager.
Additional COVID-19 Resources: