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Emarsys takes it’s responsibility towards the recipients of its clients seriously and has implemented a no tolerance spam policy. Emarsys exclusively supports permission-based marketing practices. Any customer found to be using Emarsys email marketing applications for spam will be immediately cut-off from use of the product. If you know of or suspect any violators, please notify us immediately at email@example.com
TrendMicro’s MAPS (Mail Abuse Prevention System) gives a clear definition of what type of communication is considered to be SPAM:
Emarsys requires all its clients to comply with the current legal requirements regarding SPAM, commercial electronic messages and the collection and protection of personal information, in place in both the client’s country of residence and the client’s geographical area of operation (i.e. where the client’s recipients are based). These legal requirements include: The CAN SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act), The Directive on Electronic Commerce (2000/31/EC) of the European Parliament and Council of 8 June 2000, on legal aspects of information society services, in particular, electronic commerce in the Internal Market, and The Directive on Privacy and Electronic Communications (2002/58/EC) of the European Parliament and Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector.
As part of the contractual Terms of Service, Emarsys’ clients agree to using Emarsys’ applications and infrastructure only to send emails – or other electronic messages – to customers and prospects that have explicitly consented (opted-in) to receive emails from them and refrain from sending unsolicited emails (=SPAM). Any client found to be sending SPAM using our application and infrastructure is subject to immediate contract and service termination and potential legal action. In addition, Emarsys does not buy or sell mailing lists nor endorses the use of purchased, rented or harvested mailing lists by any of our clients.
Every email sent through Emarsys’ application or sending infrastructure must contain an unsubscribe link that is both clearly visible and easy to use. The unsubscribe functionality must not require the recipient to send an unsubscribe request via email or to login to a user account first.
Should you suspect that you may have received an unsolicited email from an Emarsys client, please send an email to firstname.lastname@example.org that contains the following information:
Other options for reporting SPAM by an Emarsys client, is to use the “mark/report as spam” functionality offered by leading Webmail providers, such as Gmail, Yahoo, etc. or use anti-SPAM blacklist provider, such as Spamcop, which provide an easy way to report unsolicited emails.
Emarsys supports the activities of the following anti-SPAM organizations: