Omnichannel customer engagement for retail

Accelerate business outcomes with proven, retail engagement strategies — crowdsourced from leading brands.

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The omnichannel customer engagement platform of choice for hundreds of retail companies worldwide.

Reiss
Ghd
Samsonite
Allsaints
Charlotte Tilbury
Happy Socks
Karl Lagerfeld
Americangolf

It’s simple. We help digital marketing teams at retailers convert more customers, more often at higher value.

Increase store and online revenue from omnichannel use cases

City Beach generated 250K in revenue, 40% in-store and 60% online, by sending true 1:1 personalized omnichannel engagements when their customers were likely to convert and churn.

Increase first-time to repeat buyers through personalization

Using product insights and buying patterns from customers who made one purchase versus three, Corelle created automations including tactical multi-brand product recommendations to increase purchase rate.

Drive loyalty beyond points and prizes

Icebreaker launched a loyalty program in the middle of the pandemic and are seeing 10-15% higher customer spend from loyalty members versus non-loyalty members.

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See how we take omnichannel marketing to the next level

 

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Connect data across your digital and store properties to identify all customers

Cue Clothing is able to measure the number of orders attached to a customer by identifying all customers across online and store channels within a single integrated platform.

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Deliver out-of-the-box lifecycle campaigns across multiple channels at scale

Total Tools has launched 20 multi-channel automations with no changes in resources, winning back +20% customers and seeing a 15x return on ad spent.

Watch how total tools delivered these results

Measure ROI and the impact of all of your marketing activity

Hanna Andersson used data and agility to reduce acquisition cost while seeing a +70% growth in new customers.

Choose the market leading technology

Emarsys platform is ranked a leader for personalization, cross-channel campaign management and marketing automation.

Accelerating business outcomes for ecommerce & direct-to-consumer businesses

+5%

higher spend from active customers

for

+40%

Retention rate

for

+25%

Revenue within 5 weeks

for

Learn more about our customer engagement platform

Industry Specific Solutions

Personalization

Marketer Friendly AI

Integrations

How does it work?

Activate best practice solutions in a day

1 Strategy
Choose a strategy such as Increasing Existing Store Revenue, Purchase Frequency or Average Order Value.
2 Use Case
See the most effective use cases to help you achieve your chosen strategy.
3 Activate
Activate pre-populated use cases with content, creative, and cross-channel workflows in a matter of clicks.

Crowdsourced strategies

Aligns business objectives with proven
retail customer engagement strategies.

Retail strategies
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Proven use cases

Predictable, profitable growth using proven use cases.

Tactics
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Pre-populated and ready

Accelerate time to value by aligning proven engagement strategies.

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