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Omnichannel Customer Engagement for Travel & Hospitality

Turn prospective customers into repeat bookings with 1:1 personalization.

Unlock the full value of your traveler database with 1:1 personalized marketing that drives engagement, nurtures loyalty, and maximizes customer lifetime value.

Travel Hospitality Hero

The omnichannel customer engagement platform of choice for leading travel & hospitality businesses

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Unleash the power of your traveler database and drive predictable, profitable business outcomes

Reactivate databases and win back inactive customers
Entice lapsed customers back to booking with 1:1 personalized content and offers.
Connect disjointed customer journeys to improve conversion rates
Quickly build and deploy AI-powered automations and engage customers across multiple channels.
Increase CLTV and combat declining trip frequencies
Create integrated upsell and loyalty programs that turn first-time guests into loyal, repeat customers.

Leverage your first-party data to create seamless travel experiences

From past bookings to real-time browsing behavior, our Integrated Data Layer easily consolidates your first-party data into a deep understanding of each traveler’s individual needs. Use this to quickly build personalized, cross-channel engagements that optimize traveler experience, increase engagement, and grow loyalty.

01 Travel Hospitality Leverage Your First Party Data To Create Seamless Travel Experiences

Re-engage lapsed customers with AI-powered segmentation

Unlock endless database revenue opportunities with dynamic segmentation, powered by AI. Automatically group customers by lifecycle stage and real-time behavior to trigger personalized engagements that win back lapsed or defecting customers.

02 Travel Hospitality Re Engage Lapsed Customers With Ai Powered Segmentation

Optimize traveler experience with real-time mobile automations

Engage travellers across every stage of their journey with targeted mobile automations, enriched with open-time content. From boarding passes to booking updates as well as hotel and rental car availability, deliver time-sensitive information triggered by real-time geofenced triggers, push notifications, SMS, or email.

03 Travel Hospitality Optimize Traveler Experience With Real Time Mobile Automations

Turn browsing into booking using personalized omnichannel engagements

Entice budding travelers to book with automated engagements, enriched with 1:1 personalization. Easily send automated booking abandonment emails to potential customers personalized with the hotels or locations they viewed, retarget app users with location-specific offers, and much more.

04 Travel Hospitality Turn Browsing Into Booking Using Personalized Omnichannel Engagements

Drive repeat traveler revenue with an integrated loyalty program

Identify frequent travelers and guests and keep them coming back with offers, rewards, and points that can be redeemed for exclusive VIP-only benefits. When connected to your in-platform Integrated Data Layer, you can use cross-channel behavior to educate and enrich the experiences you create.

05 Travel Hospitality Drive Repeat Traveler Revenue With An Integrated Loyalty Program

See it for yourself in just 3 minutes

Discover why thousands of marketers trust Emarsys’s travel & hospitality solution to drive customer engagement and accelerate business outcomes.

Watch it in action

Deliver the
predictable, profitable outcomes that your business demands.

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