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Omnichannel customer engagement for media and communications

Create relevant, personalized engagements that grow monthly recurring revenue.

Unlock the power of first-party data to create personalized cross-channel engagements that improve consumer experience, foster loyalty, and maximize monthly recurring revenue.

Hero Communications Media

The omnichannel customer engagement platform of choice for leading media and communications businesses

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Win the loyalty of consumers and grow monthly recurring revenue with 1:1 personalization at scale

Meet rising customer demands and tightening industry regulations
Deliver the hyper-relevant engagements that your customers expect with 1:1 personalization at scale.
Identify upsell opportunities to grow MRR
Use dynamic segmentation to identify and capitalize on monthly recurring revenue opportunities.
Grow loyalty with omnichannel customer service
Deliver frictionless support by integrating customer service across web, email, SMS, and mobile app.

Connect your first-party data to effectively engage consumers and subscribers

Unify your data and gain clarity on why your subscribers renew, upgrade, or downgrade their plans. Leverage that data to build dynamic segments and create engaging, personalized content and offers that deliver on your key business outcomes.

01 Communications Media​​ Connect Your First Party Data To Effectively Engage Consumers And Subscribers

Improve consumer engagement by connecting your customer support

Reduce customer service friction and ensure subscribers receive a smooth support experience. Emarsys combines customer service and marketing automation, allowing you to turn tickets into triggers that activate both pre-built and customizable cross-channel automations.

02 Communications Media​​ Improve Consumer Engagement By Connecting Your Customer Support

Drive subscription tier revenue with AI automations

Surface and react to early signs of consumer dissatisfaction, and encourage subscription tier upgrades at key stages of the customer lifecycle. Create dynamic, cross-channel AI-powered automations that work at scale to effectively reduce consumer churn and increase monthly recurring revenue.

03 Communications Media​​ Drive Subscription Tier Revenue With Ai Automations

Personalize engagements to maximize relevancy, revenue, and CX

Rise to the challenge of heightening consumer expectations by delivering hyper-relevant, 1:1 personalized experiences at scale. Use individual subscriber interests, real-time viewing data, and much more to deliver personalized content recommendations and cross-channel engagements that accelerate business outcomes.

04 Communications Media​​ Personalize Engagements To Maximize Relevancy, Revenue, And Cx

Drive additional revenue with insights and analytics

Make smart, quick decisions with AI-driven insights and analytics, and confidently demonstrate the revenue impact of your marketing activities. View marketing performance down to specific lifecycle stages and campaigns, complete with clear guidance on how to optimize and drive additional revenue.

05 Communications Media​​ Drive Additional Revenue With Insights And Analytics

See it for yourself in just 3 minutes

Discover why thousands of marketers trust Emarsys’s communications & media solution to drive customer engagement and accelerate business outcomes.

Watch it in action

Hear it from our clients

Creating automated, personalized experiences for 10m+ users

Hear their story
Omnichannel customer engagement for media and communications

“We want to personalize the whole product experience. Eventually, no two people who enter [our] bubble should have the exact same experience if they use the product differently.”

Nina Pollex
Nina Pollex Director of CRM, Babbel

Increasing relevance and revenue with the power of behavioral data

Hear their story
Omnichannel customer engagement for media and communications

“Through our partnership with Emarsys, we reached a solid increase in our revenues and dramatically increased the relevancy of all our communication going out by bringing in data.”

Markus Hatzelmann
Markus Hatzelmann Former Head of Customer, Web Sky Germany

Skyrocketing AOV and active customers with 1:1 personalization and automation

Hear their story
Omnichannel customer engagement for media and communications

“Emarsys allows us to build all of our templates and logic for different campaigns […]. We are now able to run several automated targeted programs and send many ad-hoc campaigns without [any] hassle.”

Erica Lau
Erica Lau Marketing Director, big big shop

Deliver the
predictable, profitable outcomes that your business demands.

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