Improved Customer Experience Through Increased Personalization
ROI within weeks of implementation
Abandoned cart revenue in the first 4 months
Browse abandonment revenue in first 3 months
1:1 Personalization at Scale with Emarsys
With a business model built on replacing broken or damaged items, taking care of customers is the foundation of Replacements’ success. Their marketing team needed a way to combine their superior in-store experience and outstanding phone service with their evolving e-commerce strategy. Learn how they transformed their online marketing strategy with the help of Emarsys.
Improved Engagement through Email and Web Browsing
Partnering with Emarsys allowed Replacements to significantly improve their personalized interactions with customers through email and web browsing, as well as increasing revenue with abandoned cart and browse abandonment campaigns.
Chief Marketing Officer,
“Emarsys gave us a more systematic and efficient way to segment and send out more one-to-one messaging. It’s a fairly easy integration, and we are actually seeing how it has created a positive return on our investment in the partnership and the cost of the tools that Emarsys has provided us.”
Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes.
Email revenue growth
Growth in CRM ROAS
Email revenue from email recommendations
Active customer retention
YoY email revenue
Facebook ROAS with CRM ads