replacements

Improved Customer Experience Through Increased Personalization

100%

ROI within weeks of implementation

$101K

Abandoned cart revenue in the first 4 months

$26K

Browse abandonment revenue in first 3 months

1:1 Personalization at Scale with Emarsys

With a business model built on replacing broken or damaged items, taking care of customers is the foundation of Replacements’ success. Their marketing team needed a way to combine their superior in-store experience and outstanding phone service with their evolving e-commerce strategy. Learn how they transformed their online marketing strategy with the help of Emarsys.

Improved Engagement through Email and Web Browsing

Partnering with Emarsys allowed Replacements to significantly improve their personalized interactions with customers through email and web browsing, as well as increasing revenue with abandoned cart and browse abandonment campaigns.

Replacements
Linh Calhoun,
Chief Marketing Officer,
Replacements, Ltd.

“Emarsys gave us a more systematic and efficient way to segment and send out more one-to-one messaging. It’s a fairly easy integration, and we are actually seeing how it has created a positive return on our investment in the partnership and the cost of the tools that Emarsys has provided us.”

Success Stories

Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes.

success_preview_tupperware
Tupperware
5x-7x

Email revenue growth

30x

Growth in CRM ROAS

+$8K

Email revenue from email recommendations

marine deals
marine deals
+19%

Email conversions

+24%

Active customer retention

+11.7%

Recommendations revenue

city beach
city beach
+105%

YoY email revenue

+38%

Active customers

14x

Facebook ROAS with CRM ads