Improved Customer Experience Through Increased Personalization


ROI within weeks of implementation


Abandoned cart revenue in the first 4 months


Browse abandonment revenue in first 3 months

1:1 Personalization at Scale with Emarsys

With a business model built on replacing broken or damaged items, taking care of customers is the foundation of Replacements’ success. Their marketing team needed a way to combine their superior in-store experience and outstanding phone service with their evolving e-commerce strategy. Learn how they transformed their online marketing strategy with the help of Emarsys.

Improved Engagement through Email and Web Browsing

Partnering with Emarsys allowed Replacements to significantly improve their personalized interactions with customers through email and web browsing, as well as increasing revenue with abandoned cart and browse abandonment campaigns.

Linh Calhoun,
Chief Marketing Officer,
Replacements, Ltd.

“Emarsys gave us a more systematic and efficient way to segment and send out more one-to-one messaging. It’s a fairly easy integration, and we are actually seeing how it has created a positive return on our investment in the partnership and the cost of the tools that Emarsys has provided us.”

Success Stories

Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes.


Email revenue growth


Growth in CRM ROAS


Email revenue from email recommendations

marine deals
marine deals

Email conversions


Active customer retention


Recommendations revenue

city beach
city beach

YoY email revenue


Active customers


Facebook ROAS with CRM ads