The Business

Retail/E-commerce, Health & Beauty
United Kingdom

The Challenge

  • Siloed data
  • Scaling personalized experiences
  • Increasing order value

In today’s digital world, many companies rely heavily on technology to drive conversions. But there’s an emerging renaissance in conversational marketing. The team at Sally Europe has always believed in using data to determine what the customer wants. But, they struggled to align the right technology that could turn customer data into actionable and predictive insights.

The Solution

By focusing on the customer, what they truly want, and what needed to change for them to have a best-of-breed experience, Sally Europe was able to leverage conversational marketing and predictive recommendations to increase email-attributed web sales by 43% YoY and grow average translation value (ATV) by 19%. Total monthly sales attributed to digital communication channels grew by 20% overall.

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