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Personalize contact center interactions

Connect your contact center to engagement data to drive personalization and CLTV.

Give your customer service representatives the engagement data they need to deliver 1:1 personalized customer support that drives purchases, reduces churn, and increases customer satisfaction.

Watch our 3 minute demo

Hero Contact Center

Connect customer service to first-party data to deliver 1:1 personalized engagements and higher CSAT

Contact centers remain a source of stress for the modern customer, often providing disconnected experiences worlds apart from the personalized engagements customers have grown to expect. Emarsys consolidates your customer, sales, and product data into actionable insights, empowering support teams to deliver a 1:1 personalized service that reduces churn and maximizes customer lifetime value.

Easily integrate your contact center with your current marketing mix
Deliver hyper-relevant customer support
View spending info including buyer status and predicted turnover
Reduce browse abandonment and drive sales revenue

Connect customer service to first-party data

Give your customer service reps information they need to provide seamless service. Automatically process, consolidate, and validate your product, sales, and customer data into a single source of actionable insights that reps can use within Zendesk to deliver a smarter, more personalized, positive customer experience.

01 Contact Center Connect Customer Service To First Party Data

Turn support tickets into sales with dynamic segmentation

Data and insights from all of your customer service interactions in Zendesk are automatically passed into the Emarsys platform. From dissatisfied customers to loyal, repeat customers, Emarsys automatically segments your customers, ready for your marketing, sales, and product teams to personalize engagements.

02 Contact Center Turn Support Tickets Into Sales With Dynamic Segmentation

Continue the conversation cross-channel with AI marketing automations

Engage your customers beyond customer service contact with easy-to-implement AI-powered marketing automations. Automatically enroll customers into automated journeys based on current and predicted behavior that improve CSAT, reduce churn, drive repeat purchases, and increase loyalty.

03 Contact Center Continue The Conversation Cross Channel With Ai Marketing Automations

See it for yourself in just 3 minutes

Discover why thousands of marketers trust Emarsys’s contact center channel to drive customer engagement and accelerate business outcomes.

Watch it in action

Grow loyalty and improve CX with 1:1 personalized customer service

View previous purchases, recently viewed products, and email engagements at the touch of a button to assist customers with their inquiry and provide a 1:1 personalized support service. Drive revenue during support interactions with personalized cross-sells and upsells, powered by dynamic product recommendations.

04 Contact Center Grow Loyalty And Improve Cx With 1:1 Personalized Customer Service

Track the revenue impact of your customer service interactions

Establish customer service as a profit center with integrated insights and analytics. Track the revenue impact of customer service interactions and automations triggered from support tickets within the Emarsys Strategic Dashboard. Break down performance to individual programs and track revenue, revenue impact percentage, purchases, and average order value.

05 Contact Center Track The Revenue Impact Of Your Customer Service Interactions

Learn more about how contact center fits into our wider customer engagement platform

DISCOVER MORE

Customer Lifecycle Exported

Customer Lifecycle Management

Segment contacts by lifecycle, deploy specific tactics to accelerate customers from first purchase to loyalty, and view lifecycle reporting — all from within a single platform.

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Intelligence Analytics Exported

Intelligence & Analytics

Use AI to predict campaign performance, measure customer outcomes, and optimize to maximize engagement across channels — without the need for a dedicated data team.

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Strategies Tactics Exported

Strategies & Tactics

Align your strategy to pre-built tactics — best practice, fully customizable journeys built within the platform — that are ready to deploy.

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Why is Emarsys the platform trusted by 1500+ companies worldwide?
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Deliver the
predictable, profitable outcomes that your business demands.

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