The Science of Building Stronger Customer Relationships Through Conversations |
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Watch Now | 25 Minutes |
The Science of Building Stronger Customer Relationships Through Conversations
The way customers engage with brands is changing fast. The days of call centre hold music and raising customer service help tickets are being replaced by instant communication via social channels and messenger apps.
In this fast-paced, always-on digital world, brands continue to look for more “out-of-the-box” solutions to get closer to their customers, build trust and interact on a personal level.
In this session, Sinch’s VP of International Marketing, Anna Jäger, and Senior Account Manager, Susan Stjernberger uncover 5 key trends shaping retail communication. Hear how global brands Zadig & Voltaire, Cdiscount and Intermarché:
- Interact with their customers and increase conversion rates by leveraging the power of messaging solutions
- Use immersive and interactive brand experiences to increase customer engagement
- Blend digital channels with in-store experiences to create seamless customer experiences
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