Smartphone displays a digital gift card with a QR code and $50 value. Options: Add to Google Wallet and Add to Apple Wallet.

Mobile Wallet

Engage mobile customers anywhere with 1:1 online-to-offline experiences

Natively launch personalized campaigns with mobile wallet passes such as digital vouchers, coupons, tickets, and loyalty cards.

 

Expand your omnichannel strategy with Mobile Wallet

Reach mobile customers anywhere with relevant rewards and offers without needing an app, remove the friction of in-store identification, and close the loop on the digital to in-store experience.

Drive loyalty with relevant offers and rewards

Identify more customers at the point of sale

Connect the digital and in-store experience

Reach mobile customers without needing an app

Two phones display digital cards. Left: Spring sale card text: Expires: April 30. Redeem: In

Reach mobile customers without needing an app

Whether it’s personalized vouchers, coupons, tickets, or loyalty cards, SAP Emarsys’s Mobile Wallet engagement is built natively into the platform, so you can easily deliver 1:1 experiences to Google and Apple Wallet users, and reach the widest audience of mobile customers without needing an app.

Smartphones display a bestrun coupon with SPRING SALE 15% OFF and April 30 expiration

Drive loyalty with relevant offers at the most impactful moments

Engage customers with the right offer at the right time using coupons such as limited-time offers, BOGO promotions, or other one-time-use discounts that customers can use at the point of purchase.

A smartphone shows a digital loyalty card for bestrun with a membership number and barcode.

Identify more customers at the point of sale

Send your customer a loyalty pass that they can add directly to their mobile wallet, allowing for easy and convenient in-store identification, richer customer insights, and frictionless customer experiences.

Two phones display a $50 gift card. One shows an email notification

Connect the digital and in-store experience with personalized vouchers

Drive in-store engagement by allowing customers to add gift cards or personalized voucher passes directly to their mobile wallet, so they’re always ready to spend and shop with your brand anywhere they go.

Talk to an SAP Emarsys Expert

Let us help you engage mobile customers anywhere with 1:1 online and offline

Learn more about how mobile marketing fits into our wider customer engagement platform

Discover more

Personalize omnichannel engagement to build loyalty and
grow customer lifetime value

Frequently Asked Questions

Mobile wallet marketing uses digital wallets like Apple Wallet and Google Wallet to deliver personalized offers, coupons, and loyalty cards directly to customers' smartphones. With SAP Emarsys Mobile Wallet, brands can engage users with 1:1 campaigns without needing a dedicated app.

SAP Emarsys Mobile Wallet works by generating mobile passes, such as coupons, loyalty cards, or event tickets, that can be saved to a customer's Apple or Google Wallet. Brand are able to create, distribute, and manage these mobile passes through channels like email, web, mobile in-app, and conversational messaging, allowing them to deliver timely, relevant engagement without needing a dedicated app.

Brands can distribute a variety of offers such as limited-time promotions, online to offline deals, one-time-use discounts, gift cards, and loyalty passes. These passes can be used at the point of sale for seamless customer identification and reward redemption.

No – one of the key advantages of SAP Emarsys Mobile Wallet is that it enables businesses to reach mobile customers directly through Apple Wallet and Google Wallet without the need to develop or maintain a mobile app.

For Apple Wallet, you need an Apple Developer account, a Pass Type identifier, and a Signing certificate. For Google Wallet, you must register for a Google Wallet API account. Both platforms require proper configuration before launching campaigns.

Yes. SAP Emarsys allows you to embed mobile wallet passes directly into email campaigns using personalization tokens. This makes it easy for customers to add passes to their digital wallets directly from their inbox.

Some limitations include: Firefox not supporting Apple Wallet pass downloads on iOS, offline passes cannot be removed by brands, and the system only supports personalization tokens from contact and voucher data. Using integer-based contact identifiers for barcodes is also recommended.