Zendesk
Customer service software for better customer relationships
About Zendesk
Zendesk is a cloud-based customer service software provider that offers a range of powerful tools to help businesses of all sizes manage customer interactions. With features like ticket tracking, live chat, social media integration, and analytics, Zendesk is designed to help companies improve customer satisfaction, reduce response times, and streamline support operations.
Categories
Customer Service
Location
989 Market St
San Francisco, CA 94103, USA
Zendesk and SAP Emarsys
The Zendesk integration feeds all the contact information available in the SAP Emarsys contact database to Zendesk, making sure your support communication is always in context. This allows you to personalize support interactions and take advantage of the full contact profile and past customer behaviour, resulting in improved customer experience and satisfaction.
Key Integration Capabilities
Connect customer service to first-party data
Automatically process, consolidate, and validate your product, sales, and customer data into a single source of actionable insights that customer service reps can use within Zendesk to deliver a smarter, more personalized, positive customer experience.
Turn support tickets into sales with dynamic segmentation
Data and insights from all of your customer service interactions in Zendesk are automatically passed to Emarsys. From dissatisfied customers to loyal, repeat customers, Emarsys automatically segments your customers, ready for your marketing, sales, and product teams to personalize engagements.
Continue the conversation cross-channel with AI marketing automations
Engage your customers beyond customer service contact with easy-to-implement AI-powered marketing automations. Automatically enroll customers into automated journeys based on current and predicted behavior that improve CSAT, reduce churn, drive repeat purchases, and increase loyalty.
Grow loyalty and improve CX with 1:1 personalized customer service
View previous purchases, recently viewed products, and email engagements at the touch of a button to assist customers with their inquiry and provide a 1:1 personalized support service. Drive revenue during support interactions with personalized cross-sells and upsells.
Track the revenue impact of your customer service interactions
Track the revenue impact of customer service interactions and automations triggered from support tickets within the Emarsys Strategic Dashboard. Break down performance to individual programs and track revenue, revenue impact percentage, purchases, and average order value.
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