Customer service software for better customer relationships
Zendesk is a cloud-based customer service software provider that offers a range of powerful tools to help businesses of all sizes manage customer interactions. With features like ticket tracking, live chat, social media integration, and analytics, Zendesk is designed to help companies improve customer satisfaction, reduce response times, and streamline support operations.
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Zendesk and Emarsys
The Zendesk integration feeds all the contact information available in the Emarsys contact database to Zendesk, making sure your support communication is always in context. This allows you to personalize support interactions and take advantage of the full contact profile and past customer behaviour, resulting in improved customer experience and satisfaction.