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Mercaux

In-Store Clienteling & CX Platform empowering retailers to deliver exceptional shopping experiences, both in-store & remotely

Mercaux

About Mercaux

An In-Store Unified Commerce Platform, consisting of a single app for Store Associates offering assisted selling, endless aisle, clienteling & appointments, through to in-store interest capture, remote selling, mPOS, fulfilment & returns. Self-service customer solutions include progressive web apps, digital fitting rooms, self-checkout kiosks, and appointments.

Categories

POS

Location

Mercaux is headquartered in London, with an additional office in Barcelona.

Mercaux and Emarsys

Mercaux acts as an in-store extension to Emarsys, utilising their 360° customer profiles to provide a hyper-personalised in-store experience. It also sends valuable in-store customer behaviour data back to Emarsys, enabling more relevant and timely outreach. Additionally, store associates become part of the orchestrated communications, by now being able to auto-create tasks for them to outreach to customers via WhatsApp, SMS, or email from store.

Mercaux and Emarsys

Key Integration Capabilities

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