AfterShip Tracking
Proactive shipment tracking that delights your customers, reduces WISMO tickets, and optimizes your delivery performance.
AfterShip
AfterShip is an innovative customer experience platform for global eCommerce brands. Recognized as a Retail Technology Power Player by Business Insider, it offers smart solutions for brands to elevate customer experience, while boosting revenue and reducing cost. Its products include AI-personalized product discovery, proactive shipment tracking, AI-predictive delivery estimates, exchange-first returns, and warranty management. With 1,000+ carrier integrations, AfterShip has worked with 17,000+ customers, including iconic brands like Gymshark, TOMS, Harry’s, and Pura Vida.
Categories
Order Tracking
Location
AfterShip has offices located in Hong Kong, Shenzhen, Chennai, Noida, Singapore, Austin, Columbus, Toronto, and Barcelona.
AfterShip and Emarsys
AfterShip’s integration with Emarsys consolidates all cross-channel communications into one centralized portal. Brands can create unified notifications to shoppers and retain customers long-term.
Users can automate shipping notifications while providing shipment exception loyalty points.
Key Integration Capabilities
Branded tracking page
Bring customers back to your website with a targeted tracking page tailored to the right audience, on your own domain. Customize it with your own brand assets to create a seamless buyer journey.
Rule-based notifications
Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.
Product recommendations
Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.
Shipment visibility dashboard
See all your shipments in one centralized portal and filter by status, destination, carrier, and more. Use the insights to resolve delivery exceptions, reassure customers, and reduce WISMO inquiries.
Customer engagement report
Reveal which parts of your post-purchase experience customers engage with, then adjust to drive more clicks and revenue. Get all data including tracking page visits, CTR, and shipping reviews.
Tracking Intelligence Report
Leverage data to improve delivery performance and optimize fulfillment strategy. Analyze shipment counts, order processing times, transit times, exceptions, on-time rates, and more via one portal.
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