How Reformation Creates A Personalised And Seamless Experience In-Store And Online
Watch Now | 20 Minutes
About This Webinar
This webinar is part of our Retail Talks series — designed to level-up the retail sector by pooling insight directly from practitioners and industry experts, so that you too can apply winning strategies and high performing tactics to grow your business.
Seamless and Personalised In-Store and Online Experiences
Reformation started their sustainable fashion company with stores in LA but quickly transformed both their in-store and online experiences.
Join Jessica Ozella, Reformation’s VP of Ecommerce, to uncover what it takes to create a truly seamless and personalised experience. Learn more about:
- The role of Reformation’s boutiques and how they create magical and seamless in-store experiences
- Consistent customer communication on Reformation’s mission and sustainability initiatives
- How Reformation replicated their personalised in-store experience online through harnessing first party data