Point Of Sale

Traditionally, a Point of Sale (POS) referred to the checkout counter in a retail store —- it was a physical place where money was exchanged for goods.

In the Digital Age, POS is anywhere a sale is initiated, whether that be in a physical store, via a website, in an app, or through conversational commerce channels like Facebook Messenger, Instagram, or WhatsApp.

POS typically includes both hardware and software components like payment terminals or cash registers. A POS system offers important insights into consumer behavior for marketers, and allows them to track sales data and better understand their target audience.

Retail Point of Sale: A Retail Point of Sale (RPOS) is used in retail stores and other physical locations for transactions involving the sale of items to customers.

This type of POS includes:

• Payment terminals
• Cash registers
• Scanners
• Other hardware components

Mobile Point of Sale: A Mobile Point of Sale (mPOS) is a type of POS system that operates on a mobile device such as a smartphone or tablet. It allows businesses to process payments and collect data from customers in any location with Internet access.

Online Point of Sale: An Online Point of Sale (ePOS) is a type of POS system that operates online within an e-commerce website. It allows businesses to accept payments, track sales data, manage inventory, and more.

Restaurant Point of Sale: A Restaurant Point of Sale (RSPOS) is designed specifically for restaurants, bars, and other food service establishments. This type of POS typically includes features such as tableside ordering, kitchen display systems, tracking customer orders, and more.

• Leverage data analytics

  The main benefit of a POS system is the ability to collect and analyze data from customer transactions. This information can be used to understand consumer behavior, identify trends in purchasing patterns, and make decisions that will accelerate business outcomes. Make sure you are taking full advantage of data analytics by utilizing reporting tools that provide real-time feedback and insights into customer behavior.

• Invest in mobile technology

  Mobile technology has revolutionized the retail industry, allowing businesses to process payments and track sales on the go. Investing in a mobile device or app will help you offer more streamlined checkout services and ultimately improve the customer experience. With mobile technology, you can also leverage unique features like geolocation tracking or loyalty programs, which can help drive traffic to your store or website.

• Utilize New Payment Options

  Today’s consumers have more payment options than ever before — from traditional credit cards and cash payments to contactless technologies like Apple Pay or Samsung Pay. It’s important to stay up to date on these trends so you can meet customers’ needs and keep up with the competition. Invest in secure payment solutions that offer convenience, flexibility, and choice for customers as they shop at your store or online.

• Create an Incentive Program

  A loyalty program is one of the best ways to engage with customers on a deeper level and build brand loyalty over time. Incorporate incentives such as discounts or points into your POS system so customers are rewarded for shopping frequently at your store or website. This type of program not only encourages repeat purchases but also yields important customer data that allows you to better understand customers’ buying patterns and tailor future experiences accordingly.

• Monitor Performance Regularly

  Finally, it’s important to regularly monitor how your POS system is performing — both from a technical standpoint and a customer experience standpoint – in order ensure that it remains optimized for success. Track metrics such as average transaction times, total sales volume, and employee productivity rates so you know where improvements need to be made in order to keep up with current industry standards.

SAP Emarsys works with leading brands like PUMA, Pizza Hut and Nike to increase acquisition, purchase frequency, average order value and retention by using a rich set of customer, sales, and product data to create seamless experiences.