Omnichannel customer engagement for
e-commerce

Accelerate business outcomes with proven, e-commerce engagement strategies — crowdsourced from leading brands.

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The omnichannel customer engagement platform of choice for hundreds of e-commerce companies worldwide.

It’s simple. We help ecommerce marketing teams convert more customers, more often at higher value.

Turn first time purchasers into repeat loyal customers

Contorion saw an increase of +34% conversion rate from first-time to second-time buyers following their launch of a truly integrated loyalty program.

Download the case study here

Increase active customer revenue through personalized offers & content

Bulk Powders is creating personal 1-to-1 experiences for their 1.5 million customers globally. Through 500 automated unique journeys that result in 70% retention.

Watch what a few of these programs are

Improved customer growth and experience with speed and agility

Puma remained focused on growth through an audience-led approach and remained agile by making implementation changes leading to significant achievements in terms of customer growth and a greater customer experience.

Hear more about the benefit of Emarsys for Puma

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See how we take omnichannel marketing to the next level

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Connect customer data across your digital properties and deliver connected communications

AO.com provides a digital experience that compels customers to return and purchase other electrical items – from coffee machines to mobile phones through dynamic content and post purchases engagement.

Hear how AO leverage customer data

Deliver out-of-the-box lifecycle campaigns across multiple channels at scale

Nike HK went from 0 to 10 automations all including personalization and leveraging lifecycle data driving +110% revenue from automated campaigns.

Download the case study here

Measure ROI and the impact of all of your marketing activity

Brand Alley almost doubled sales during the pandemic through connecting their customer data to their marketing activity and putting customers at the center of their business.

Learn what metrics improved

Download the FULL case study here

Choose the market leading technology

Emarsys platform is ranked a leader for personalization, cross-channel campaign management and marketing automation.

Accelerating business outcomes for ecommerce & direct-to-consumer businesses

+75%

Active customers

for

+62%

Repeat purchases

for

+13%

Average order value

for

See more Success Stories

Learn more about our customer engagement platform

Industry Specific Solutions

Personalization

Marketer Friendly AI

Integrations

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Hear from ecommerce leaders

Adaptive, Agile and Human: How Puma has shifted their E-Commerce…

Retail talk

As we track global trends, we see a change not only in buying behavior, but in consumer needs. How do global brands adapt to ensure they’re aligned with consumer led trends? Note: It’s not always about your company’s bottom line.

BrandAlley: Increasing Revenue Through Customer Data

Q & A

BrandAlley puts the customer at the heart of their marketing efforts – this is their day-to-day code of practice and is how they excel at what they do.

BrandAlley UK works with top designer and high-street brands including Hugo Boss, Joseph, Reiss, J Brand, Ted Baker, Hobbs, Aspinal of London, Radley, Hackett, Karen Millen, FitFlop and many more.

Eco. Modern Essentials: Uncovering Each Customers Needs

10 minutes with

Specialising in 100% pure essential oils and blends to support overall health and wellbeing. Eco.Modern Essentials mission is to simplify aromatherapy by sourcing and delivering pure essential oils and blends, while educating the community about the benefits and safe uses of essential oils.

Watch more Retail Renaissance content

Speak with one of our E-Commerce experts

How does it work?

Activate best practice solutions in a day

1 Strategy

Choose a strategy such as Purchase Frequency, Average Order Value or Customer Lifetime Value.

2 Use Case

See the most effective use cases to help you achieve your chosen strategy.

3 Activate

Activate pre-populated use cases with content, creative, and cross-channel workflows in a matter of clicks.

Crowdsourced strategies

Align business objectives with proven e-commerce customer engagement strategies. E-Commerce strategies

Proven use cases

Predictable, profitable growth using proven use cases.

Explore use cases

Pre-populated and ready

Accelerate time to value by aligning proven engagement strategies.